Growth & Brand Strategy
Nine Holes. Built by the People Who Know the Course.
Since October 2023, Thunderbear has been in the Pinned world. Brand guidelines, packaging, marketing collateral, and the graphics living inside the products themselves. We know the visual language, the product philosophy, and how the brand thinks.
This isn't a cold pitch. It's a natural next step: a strategy built on knowing what Pinned is, where it's going, and what needs to be fixed before it scales.
Pinned gets attention. The back-to-back PGA Show wins prove it. The press proves it. The Pinned Family proves it. The question isn't whether the brand is working. It's whether the infrastructure is there to make sure that attention compounds instead of just passing through. That's what these nine holes are about.
A front nine built from the inside out. Every hole is grounded in real research, real customer data, and knowing this brand as well as anyone outside it can.
Pinned's own review pages are full of people saying "bought this as a gift for my husband," "Christmas gift for the hubby," "got this for my fiance." The gift-buyer audience is already here and converting, but there is no bundle, packaging, or gifting experience designed for them. The Caddie Bundle ($499 vs. $600 separate) is the only structured offer, and it buries the savings rather than leading with them.
The person buying Pinned as a gift doesn't care about specs. They care about showing up with something impressive. Right now there's no bundle, no packaging upgrade, and nothing designed with them in mind. A "Dial In" bundle (Prism+ plus Ball Markers plus a branded carrying case, packaged to feel like a real gift) makes that decision easy and makes the unboxing worth talking about.
Golf has a gifting calendar you can set your watch to: Father's Day, the holidays, the season opener, the post-Masters buzz in April. The Major Mystery Box is a good example of Pinned activating one of those moments. The opportunity is to build a structured calendar around all of them, not just one, so the creative assets, email sequences, and paid social are ready to go three months before each window opens instead of being built on the fly.
The custom branding business is already real: Dell, the Ryder Cup, the 3M Open, Barstool, PING, ACE Hardware, Golf Digest. Those aren't small wins. They prove that companies with any kind of golf culture will put the Pinned name on things and hand them to the people that matter most to them. Right now that business seems to be mostly inbound. The opportunity is to give it its own pitch materials, its own case studies, and its own outreach strategy, so the team can go find the next Dell instead of waiting for them to show up.
The Caddie Bundle saves the customer $101 compared to buying the products separately. That's a real number, and right now it's buried in the product description. Lead with it. Open the page with the savings and the emotional benefit, then work backward to the specs. This is probably the highest-return single change on the site. The traffic is already there, it just needs a better reason to convert.
Fore the Kids already exists and it's already working. Send in any old rangefinder, Pinned refurbishes it and donates it to First Tee, and you get the Prism+ for $199. Over 1,600 customers have gone through it. Alec is personally attached to it. First Tee's Sr. Director is quoted on the page. This is not a program that needs to be built. It needs to be treated like the brand asset it actually is. Right now it lives on a signup page most people probably never find. The opportunity is to give it a real marketing presence: a dedicated campaign each season, a place in the post-purchase email sequence, a mention in the referral kit, and a natural tie into the Pinned Family story. As the product line grows, the program can expand beyond rangefinders. But the foundation is already there and it's genuinely good.
Pinned uses the phrase "Pinned Family" throughout the website and ambassador section. Right now it is a tagline with nothing behind it. No loyalty program, no referral structure, no way to reward the customers who are already evangelizing the brand. This hole builds the actual infrastructure behind it.
This can't feel like a grocery store points card. The tiers need names that actually live inside the Pinned world, and the rewards need to be things a golfer actually wants: early access to new products, exclusive colorways, event invites, free accessories, a callout on the site. The rounds-played angle, made possible through the Caddie GPS, is something no competitor can easily steal.
Digital referral programs get ignored. A physical card inside the box doesn't. It should feel like it belongs in the packaging, not like a coupon tucked in as an afterthought. Two options: keep it as a gift card for your next order, or hand it to a friend. A recommendation from someone you actually know beats any paid ad.
The most valuable thing you can give a loyal customer isn't a discount. It's making them feel like an insider. A 48 to 72 hour early access window before the public launch does that. For a brand where new products like the Sound Stick PRO genuinely create buzz, it also acts as a live demand test before the full release. That's useful information on top of a great customer experience.
"Pinned Family" has real energy. It just needs a real thing behind it. Start small: a one-day event, a scramble for loyalty members, a first look at what's coming, a chance to actually meet the founders, drinks after. Twenty or thirty of your most engaged customers at something well-run creates more content, more loyalty, and more social proof than most campaigns with ten times the budget.
The window right after someone's first Pinned purchase is the best chance you have to turn a customer into a fan. Welcome them like you mean it, help them set things up, tell them what the Pinned Family actually is, and eventually show them how to bring a friend in. Every email in the sequence should sound like it came from Alec, Matt, or John. Not from a Klaviyo template.
Pinned has won Best New Product at the PGA Show in back-to-back years, and outlets like Golf Monthly, Today's Golfer, Breaking Eighty, and Plugged In Golf are already writing about the brand. The coverage is real. What's missing is the organization that makes all of that attention land at once. Right now the coverage trickles in on the outlets' schedules. This flips that so everything hits together.
Two consecutive PGA Show wins means January is Pinned's moment now. Use it. Start teasing whatever's coming in November, build through December, and let the community be already talking by the time the official reveal lands. The audience should feel like they saw it coming. Not because it leaked, but because Pinned brought them along for the ride.
The most credible launch content is a real golfer using the product on a real course before anyone can buy it. Get pre-production units into the hands of your top ambassadors four to six weeks out, give them a brief, set an embargo. When Hailey and Hunter both post on launch day with genuine on-course footage, that's worth more than any paid placement you could run.
Golf social has real engagement patterns: weekend mornings, Monday recaps, the days after tour events. A launch playbook just maps the release schedule to those windows so the Instagram post, the TikTok, the email, and the ambassador content all hit within the same 24 hours instead of trickling out over a week and losing all the momentum.
Pinned sits at the intersection of golf tech and lifestyle, which means there are two different press audiences who would genuinely cover it: golf publications like Golf Monthly and Plugged In Golf, and lifestyle outlets like GQ, Men's Health, and holiday gift guides. Most DTC golf brands only pitch the golf side. Two versions of the same media kit, told slightly differently, opens up both lanes at once.
A waitlist does three things at once: signals real demand, builds the email list with people who actually want the product, and gives you a warm audience ready to hear from you on launch day. Two PGA Show wins means a waitlist doesn't feel like a stretch. It feels earned.
Hailey Ostrom (897K Instagram followers) lists Pinned Golf as a sponsor in her bio but is not featured anywhere on the Pinned website. Hunter Nugent and Parker Spillane round out the visible roster, but there is no structured creator program, no brief, no tiers, and no college pipeline despite the brand being born on a college golf course.
Three tiers: macro at the Hailey Ostrom level, mid-tier in the 10K to 200K range, and micro at the college golf and regional club level. Different expectations, different compensation, different briefs for each. Macro builds awareness. Mid-tier moves people toward buying. Micro is where the word-of-mouth credibility comes from: the golfer at your home course saying they use Pinned is worth a lot.
Pinned was literally started by college golfers who couldn't afford the gear they wanted. That's a direct line into the college golf world that most brands would kill for, and right now it's not being used. Get equipment into the hands of golf team captains and student ambassadors at target schools. Ask only for honest use and real content. These are the golfers deciding what brands they'll carry for the next twenty years.
The thing that kills influencer programs is content that looks sponsored from ten feet away. A good brief sets the non-negotiables: how to name the product, what to highlight, what the CTA is, and then gets out of the way and lets each creator tell the story in their own voice. Also worth including: the specific talking points that reviewers keep coming back to on their own. Price-to-performance ratio, battery life, build quality. Give them the ammunition and let them run.
The Pinned Instagram tag is full of real customers using real products on real courses. Rangefinders on the first tee, Caddie GPS on the cart, Sound Stick going during a round. That content is authentic and it costs nothing. Pick the best stuff each month, get rights, and use it. A customer who sees their own post shared by the brand becomes a louder fan than almost any other touchpoint creates.
Pick the best customer-created Pinned content each month and make a thing of it. Celebrate it publicly, name it, give it a moment. It gets the community creating and tagging more, gives Pinned a recurring content format that requires almost no production, and rewards loyalty in a way that actually feels like the Pinned Family means something. MVP in golf already carries weight. Most Valuable Pinned has the right energy.
Pinned has real press: Golf.com, Golf Digest, Forbes, USA Today, MyGolfSpy, Sports Illustrated, and more. The coverage is there. What is not yet there is a content and SEO infrastructure that turns that press into compounding organic traffic. Being written about and owning the search terms buyers use are two different things, and right now only one of them is happening.
Search "best golf rangefinder under $300" or "best golf GPS tablet" and you get affiliate buying guides that convert at a high rate. Pinned has press from the outlets that feed those guides. What Pinned doesn't have is its own content competing for those same searches. Articles written to rank on those terms capture buyers who are already looking, without adding a dollar to the paid media spend.
Anyone seriously considering a $450 GPS tablet is going to search YouTube before they buy. A content series captures that intent while also doing something more: getting into the founding story, the product philosophy, on-course content that makes the viewer feel "Better Vibes" rather than just hearing it as a tagline. That's brand building and search capture at the same time.
TikTok is where golfers in their 20s and 30s who actually want to have fun on the course live, which is exactly who Pinned is for. Product demo content does okay. What actually performs is content that makes someone feel something. Keep demos to a third of the output, maybe less. Fill the rest with golf culture: the unwritten rules, the music on the fairway debate, caddie stories. Jeff Hamley could anchor a lot of that authentically.
The ratings are strong. The volume could be higher. More reviews move the needle on product page conversion, Google Shopping rankings, and first-time visitor confidence. Send the ask two to three weeks after purchase, enough time that they've actually used it. Make it easy: a direct link, one specific question, and a genuine request that sounds like a person wrote it. That last part matters more than most brands think.
Every time a major outlet covers Pinned, there's a short window to make that hit go further: update the product page to reference the review, email the list, brief ambassadors to share it, turn it into a social post that sends people to the original piece. Right now that window probably goes mostly unused. The press is already coming. Building the habit of activating each hit is all it takes to make it compound.
Hats and ball markers are a start. Pinned's DNA (anti-stuffy, bold-colored, course-to-street) is built for a much bigger apparel play. The "Better Vibes" brand has visual and cultural energy that the current product catalog does not fully express. Apparel is the category that turns customers into walking billboards.
An always-available catalog is the lowest-energy way to enter apparel. A drop model is the highest. Small quantities, a set date, no restock guarantee. That creates scarcity and conversation that a standard launch can't. Tie drops to seasonal moments or new product launches for compound hype. It also keeps inventory risk low while the brand figures out where apparel demand actually lives.
That space between stuffy golf apparel and aggressively technical gear, where clothes are actually good-looking enough to wear after the round, is exactly where Pinned belongs. "Course to Street" just names that explicitly. The photography, the models, the product descriptions all signal the same thing: this is for golfers who have a life outside the clubhouse.
A Pinned x Hailey or Pinned x Hunter apparel drop isn't a product release. It's an event. It has a built-in audience and a personal story behind every piece. The framework just defines how you do it cleanly: how the creative process works, how the money splits, what the content expectations are, and what exclusivity looks like so both sides are protected.
Pinned already has a charger, a cart mount, and a screen protector. The natural extension is more on-course gear: a branded cooler bag, divot tools, a tee holder, a rangefinder case, a towel. These are relatively inexpensive to produce, look great as gifts, and add themselves to carts naturally. They also put the Pinned name in front of every golfer in the group in a way a rangefinder in someone's pocket doesn't.
The gift buyers already showing up on the site would go for an apparel gift option if it looked the part. A hat, a ball marker set, and a small accessory bundled in packaging that feels like a real gift at $60 to $80. It's a natural add-to-cart, it photographs well, and during the holidays it basically markets itself.
Pinned is already in Dick's Sporting Goods, Golf Galaxy, PGA Tour Superstore, Worldwide Golf, Carl's Golfland, and Scheels, alongside 1,300+ green grass pro shops. Best Buy, Academy, and Austad's are incoming. This is not a brand trying to break into retail. It is a brand navigating a retail footprint that most DTC golf companies never reach, with Best Buy representing a category shift from golf specialty into mainstream consumer tech. The work now is making those placements perform, launching new doors correctly, and protecting the brand from the discount channel signal that TJ Maxx and Marshalls quietly introduce.
Best Buy is a completely different animal from Golf Galaxy or a pro shop. The person in that aisle doesn't think of themselves as a golfer first. They're looking for the best product at a price point. The Caddie GPS and Prism+ need to be framed against other consumer tech, not just other golf gear. That means a display brief built for the electronics aisle, packaging that communicates premium without needing golf vocabulary, and a one-pager a non-golfer associate can actually use to sell it. The Forbes coverage and back-to-back PGA Show wins are the credibility signals that work in that context.
Being in Dick's, Golf Galaxy, PGA Tour Superstore, and soon Best Buy is a credibility signal that Pinned isn't currently using. A first-time visitor who doesn't know the brand absolutely knows those retailers. Put the logos on the product page, in emails, in paid social. It's one of the cheapest trust signals available and it's sitting unused. Worth building it into the full asset library so it shows up everywhere it should.
When a brand's products show up at TJ Maxx, the message to consumers, whether it's fair or not, is that they couldn't sell at full price. For a $260 rangefinder and a $450 GPS tablet, that signal works against everything else the brand is doing. Worth auditing how product gets into the discount channel (overstock, returns, distributor agreements) and putting a minimum advertised price policy in place before the retail footprint gets bigger and the problem compounds. Not about pretending it didn't happen. About making sure it doesn't become the pattern.
A pro shop, a Golf Galaxy, and a Best Buy are three completely different display environments. A modular system (small footprint for pro shops, end-cap for golf specialty, shelf-ready with demo capability for electronics) means Pinned looks intentional and premium everywhere, not just at the accounts someone personally visited. The display should let people pick up the Prism+, see the Caddie GPS running, and hear the Sound Stick. Physical touchpoints build trust faster than digital ads.
We built both of these. They were right for where Pinned was. The brand is now in Dick's, Golf Galaxy, PGA Tour Superstore, Worldwide Golf, Scheels, and Carl's Golfland, with Best Buy, Academy, and Austad's coming. The decks need to catch up. The retail deck should open with the proof: 1,300+ pro shop placements, 95% sell-through, back-to-back PGA Show wins, named partners. It needs to talk to a category buyer at a national chain, not a golf fan. The wholesale deck needs the current product line, current pricing, and the visual standards of a brand at this level. These are ours to own.
Pinned already has a dedicated UK site at pinnedgolf.co.uk with 1,675 reviews, a live trade-in program, and real customer traction. That's a market that's already buying without any meaningful marketing behind it. The Sound Stick PRO, Pinned's 2026 PGA Show winner, isn't even on the UK site yet. European golf is huge, culturally distinct from the American game, and nowhere near as crowded with DTC golf tech brands. The foundation is there. This hole is about giving it the attention it's earned.
The UK golf creator community on YouTube, Instagram, and TikTok is genuinely thriving: course vlogs, links golf content, the social side of the game. Pinned already has 1,675 UK customers who bought without any creator pushing them there. Imagine what a few of the right UK creators could do with that foundation already in place. Find three to five whose audiences match the Pinned demographic and build those relationships with the same seriousness as the US program.
British golf content and American golf content feel completely different: the courses, the pace, the weather, the fashion, all of it. Reposting American content with a different caption doesn't work. The European content needs to actually be European: links courses, seaside rounds, early morning tee times in miserable weather that somehow still looks fun. "Better Vibes" translates perfectly into that setting. It just needs to be made.
Golf Monthly and Today's Golfer are the two publications that matter most in the UK. Bunkered owns the Scottish links golf audience. Today's Golfer has already reviewed Pinned, so there's a relationship to build on. The Sound Stick PRO (Pinned's 2026 PGA Show winner) isn't even on the UK site yet, which makes it a natural launch moment to pitch around. Seed Golf Monthly with it, approach Bunkered with the links angle, and deepen the Today's Golfer relationship. A positive Golf Monthly review carries serious weight with UK buyers.
The UK reviews are largely positive and notably mention support being responsive, which is worth acknowledging. But international shipping still creates friction points that don't exist domestically: delivery time expectations, customs fees, return logistics. Walk the full customer journey from the UK storefront, find the specific moments where experience drops below the domestic standard, and get ahead of them. The positive review base over there is an asset worth protecting.
The UK golf retail market is more fragmented than the US, which actually makes it easier to get in. Independent pro shops have more autonomy and move faster than large chains. American Golf is the biggest UK retailer. Scottsdale Golf and Golf Support do real volume online. Start with two or three well-regarded independent pro shops and one online retailer. That gives Pinned a physical European presence and the credibility to approach bigger UK buyers from a position of strength.
The Caddie GPS has a 4.27 rating vs. 4.7 for the Prism+ and 4.9 for Ball Markers. The gap is not random. Review pages document specific recurring issues: the magnet failing on aluminum golf carts, slow hole-to-hole loading described in a Today's Golfer review as "janky," email-only support for a $450 product, and at least one customer publicly calling it a "$450 paperweight." These are fixable problems, but every other investment in the brand is working against a headwind until they are addressed.
The cheapest support ticket is the one that never gets submitted. Send a setup guide the day of purchase. Address the aluminum cart mounting question within the first 48 hours, before someone discovers it themselves on the course. Tips for battery life and GPS accuracy by the end of week one. A genuine check-in at the end of month one. People who get useful help before they need it almost never leave a bad review.
Email-only support is fine for a $25 accessory. It's not fine for a $450 GPS. When something that expensive stops working, the customer's frustration is proportional to what they paid, and a slow email response at that moment is the worst possible answer. Keep email for general questions and small stuff. Add live chat or a dedicated phone line for Caddie GPS hardware issues. The cost of better support on the premium product is a fraction of what one public "$450 paperweight" review costs.
Multiple reviews call out the same thing: the magnetic mount doesn't work on aluminum carts. That's a known, fixable problem. A cart compatibility guide, available at purchase and on the product page, gets ahead of it before someone discovers it on the first tee. A bundle at checkout that includes an aluminum-cart-compatible mount turns a recurring complaint into an upsell. This one's a quick win.
Someone Googling "Pinned Caddie GPS setup" should land on a clean, easy help page, not a sales page with setup notes tucked somewhere in it. A standalone help center with organized tutorials, a searchable FAQ, and troubleshooting for the most common issues cuts support tickets and ranks on the exact search terms new buyers use right before and after purchase. It's doing two jobs at once.
The Pinned voice (irreverent, warm, confident, never stuffy) comes through clearly on the website and in product copy. It basically disappears in support emails, automated messages, and post-purchase communication. A voice guide for the customer experience layer gives whoever is writing those touchpoints the tone, the example phrases, and the specific dos and don'ts for support emails, shipping notifications, return confirmations, chatbot scripts, review requests. Every single customer interaction should feel like it came from the same brand.
The retainer is signed. The foundation is there. We've been building this brand together since 2023 and we know where the gaps are. Pick a hole and let's go.
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